Returns
Customers may request a return if the product received is damaged, defective, incorrect, or different from the product ordered.
To request a return, customers should contact us as soon as possible after receiving the order and provide the order details and relevant photographs where necessary.
Damaged or Incorrect Products
If you receive a damaged or incorrect product, please contact us before using the product. We will review the issue and provide an appropriate solution.
Please keep the outer packaging, invoices, and product seal intact until our customer support team has reviewed your claim.
Refunds
Approved refunds will be processed according to the applicable payment method and our verification process.
The time taken for a refund to appear in a customer's account may depend on the relevant bank or payment service provider.
Non-Returnable Items
Products that have been opened, used, damaged through customer misuse, or returned without the original packaging may not be eligible for return.
Contact Us
For returns or refund-related inquiries, please contact us through our official contact details provided on our website.
Green Cosmo Herbal Support
Questions about an order, return, or refund? Our team is here to help.